1. Who We Are
BrandMark is a digital platform that connects customers, artisans/printshops, and logistics partners to design, produce, and deliver customized merchandise and souvenirs.
2. Information We Collect
We collect information necessary to operate the Platform effectively.
a. Personal Information
- Full name
- Phone number
- Email address
- Delivery address
- Payment-related details (processed securely via third-party providers)
- Profile information (role: customer, artisan/printshop, logistics partner)
b. Business Information (Artisans & Partners)
- Business name and registration details
- Portfolio or product samples
- Pricing, availability, and capacity data
- Bank or mobile money details for payouts
c. Technical & Usage Information
- Device type and operating system
- IP address
- App usage data and interactions
- Log files and error reports
d. AI & Design Data
- Uploaded designs, images, or text
- AI-generated previews or recommendations
- Order history and preferences
3. How We Use Your Information
We use your information to:
- Create and manage user accounts
- Facilitate design, ordering, production, and delivery
- Process payments and payouts
- Match customers with artisans and logistics partners
- Improve platform features and user experience
- Provide customer support
- Comply with legal and regulatory obligations
4. Sharing of Information
We do not sell your personal data.
We may share information only when necessary with:
- Artisans and printshops (to fulfill orders)
- Logistics partners (for delivery purposes)
- Payment processors and mobile money providers
- Cloud and infrastructure providers (e.g., hosting, storage)
- Legal or regulatory authorities when required by law
All third parties are required to handle your data securely.
5. Data Storage & Security
- Data is stored using secure cloud infrastructure
- Access is restricted to authorized personnel only
- Encryption and industry-standard security practices are applied
- We regularly review and update our security measures
6. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
- Request data portability
7. Cookies & Tracking
BrandMark may use cookies or similar technologies to:
- Improve performance
- Understand usage patterns
- Personalize your experience
You can manage cookie preferences through your device or browser settings.
8. Data Retention
We retain personal data only for as long as necessary to:
- Provide our services
- Meet legal, accounting, and regulatory requirements
- Resolve disputes and enforce agreements
When no longer needed, data is securely deleted or anonymized.
10. Third-Party Links
The Platform may contain links to third-party websites or services. BrandMark is not responsible for the privacy practices of those third parties.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on the Platform, and continued use of BrandMark constitutes acceptance of the revised policy.